2017 AFBA Spring Newsletter

Chairman & President’s Message

We are proud to announce our 70th anniversary!

We were created as a nonprofit organization in 1947 with the support of General of the Army, Dwight D. Eisenhower. Initially formed in the basement of the Pentagon to provide $10,000 of life insurance to active duty officers serving overseas, we are one of the oldest and largest associations of our kind. Over the years, we have changed our name a few times, moved offices, added new products to our portfolio, and expanded our membership eligibility to cover all military, DoD, federal employees, and first responders. We also have our own insurance company, 5Star Life, to underwrite our member eligible products and to serve our country’s civilian workforce through the worksite market. 

While we have grown considerably and come a long way since our founding, our core mission remains steadfast – serving those who serve this great nation. And we will never be too large to forget that we are here to serve with integrity by offering flexible, customized insurance solutions. Because there are no limits to the sacrifices our members and policyholders may be called upon to make, we do not exclude any occupation, duty assignment, deployment, or hazard from our protection at any time. From the workplace to a war zone, we stand behind our insured families, ready to deliver on our promise to pay claims quickly and compassionately. And unlike anyone else in our industry, we offer a no cost scholarship benefit to the survivors of those whose deaths occur as a result of combat, terrorism, or participation as a first responder in an emergency.

We have paid almost $2 billion in claims, served thousands of members, and helped countless families achieve financial security in their time of need. Today, we are 450,000 members strong, financially sound, and strategically positioned to remain relevant, serving new generations of members. Thank you to our members, employees, field representatives, board of directors, and senior leaders as we say Happy Birthday AFBA!

General Ralph E. "Ed" Eberhart, USAF (Ret.)
Chairman & President


Vote for your Board of Directors 

You may view the bios of all Board members by clicking here. We are grateful for their leadership and oversight and encourage all members to vote online. Simply login to the Member Portal and click the Vote button. We will announce the results at the annual members meeting.

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Annual Member Meeting

You are invited to attend AFBA’s Annual Members Meeting. Join us on Friday, the 23rd of June, at 10:00 AM for light refreshments, a short presentation and Q & A on the state of AFBA. The meeting will be held in the AFBA Building, 909 N. Washington Street, Alexandria, VA 22314. To attend, call the RSVP hotline at 1-800-776-2322 ext. 2009 or email edeberhart@afba.com

Get to Know 5Star Life

Founded in 1996 as a wholly owned subsidiary, 5Star Life Insurance Company is AFBA’s principal underwriter for member insurance products. 5Star Life Insurance Company exists to further the mission of AFBA to serve those who serve this great nation. To achieve that goal, 5Star Life provides value to AFBA in two unique and distinct ways. 

  • The primary business goal of 5Star Life is to write all the AFBA insurance policies including underwriting, issuance, administration of the business, and paying claims. This goal allows AFBA to offer members the best product, at the best price, with the best service. That is and always will be our number one goal. 
  • Outside of the AFBA markets, 5Star Life is also a thriving provider in the worksite voluntary and group benefits markets with a strong portfolio of insurance products and benefits solutions. A successful entity in its own right, 5Star Life provides economic value and scale to the AFBA operations. We can apply and leverage existing product design, service capabilities, and in-house expertise from our commercial business to our AFBA markets and operations.

We are focused on delivering the best life insurance value to members, high-quality affordable life insurance coverage with unique features not easily found in the marketplace. At the same time, we’re committed to maintain a financially strong insurance company. We have made significant investment in the past few years to manage the business, improve our policy administration systems and implement a brand-new claims system among other things to ensure that in 5, 10 or 50 years, we’ll still be here to pay claims for our members and their families. .


AFBA is Proud to Welcome the National Guard Association of California

We are proud to announce that the National Guard Association of California (NGAC) has selected AFBA and 5Star Life Insurance Company as the provider of its State Sponsored Life Insurance program effective May 1, 2017.

AFBA is the leading provider in the National Guard market with more than 140,000 active insureds representing over $14B of life insurance in force in 38 states and territories. Both AFBA and NGAC are strongly committed to promoting the common welfare of their members and recognize that the soldiers and airmen of the National Guard deserve the best life insurance program available and this partnership will ensure that. 

This affiliation with NGAC underscores our unwavering commitment to serve the men and women serving this great nation. It is a great honor and responsibility that we do not take lightly.

According to NGAC President John N. Haramalis, “Both AFBA and NGAC share a common legacy and mission of promoting the welfare of their members, and they recognize that the soldiers and airmen of the National Guard deserve the best life insurance program available. Their product is the strongest and most beneficial to Guard members and their families. We look forward to this partnership and continued growth.”

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New Claims System to Better Serve You

We are pleased to share with you that we have achieved a significant milestone that enables us to enhance our service to our members: we launched a new claims processing system, Fineos.

Fineos is an industry leading claims management system that enhances the member experience through improved communication, automation, personalization, and proactive claim management. We are excited to have this new tool at our disposal to help deliver the best possible service to members and beneficiaries.

Life insurance is a promise, a promise that we will be here for you and your family when you need us. Paying claims efficiently and compassionately is the moment of truth when we deliver on that promise.

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Enhanced Member Portal

 Last October, we launched our updated Member Portal. This secure, online platform gives you 24/7 access to important policy information. In addition to improved layout and design, you will notice we have also added new functionality. Please note that if you have not logged in to our website in a while, for security reasons, you may have to register again. 

Consolidated Account Access
Once you log in, you have access to all your active policies on a single, personalized screen. You can quickly set up a one-time online bill payment, set up recurring payments, manage your profile, and download policy related forms. 

Mobile-Friendly Design
You now have full access to all of the site’s features from any device, including your desktop computer, smartphone, tablet or any other mobile device. The responsive design of the new portal presents all site features in a user-friendly format. 

Keep Current

We want to stay in touch with you! It's important to keep us informed whenever you change your address, telephone number, or email addresses.

Do we have the correct, most recent beneficiaries for your life insurance? It's critical to ensure that we have the most current beneficiary designations for you on file so that you know that the true beneficiary receives your life insurance proceeds. Have you recently gotten married? Did you have a child? Did a family member have a name change? Please let us know! Call 1-800-776-2322 to have a new beneficiary form sent to you or download one from our website.

Save Time

Did you know that you have different ways to pay your bill and manage your account? Try our quick and easy payment options on our website or through our automated phone option. If you prefer to talk to a representative, Customer Service has recently expanded the staffing on our payments line. Please call 1-800-776-2322 and choose option 1 for Customer Service then remain on the line and wait for the next prompt. Press 1 to make a payment with a representative. 

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AFBA's Financial Planning Guide

AFBA’s complimentary 2017 Financial Planning Guide (FPG) is a 100-page booklet available to members and their families upon request. This valuable resource includes information on:

  • Basic principles of financial planning
  • Military pay, allowances and retirement benefits
  • Social Security and survivor benefits
  • Veterans benefits
  • Federal civilian employee benefits

You can download the guide (in PDF form) or request to have a copy mailed to you by clicking here.

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Charles C. Blanton AFBA Family Survivor College Scholarship

Members can ensure the future well-being of their families in the event of an untimely death with our Survivor Scholarship. It provides up to $10,000 per family, per year for a maximum benefit of $40,000 for undergraduate tuition and fees. The surviving spouse or children of members killed in combat, as a result of an act of terrorism, or First Responders at the scene of an incident are eligible.

Long-Term Care Insurance: Help Protect Your Financial Freedom

You can receive a free consultation from a long term care insurance specialist dedicated to serving AFBA members. A short conversation can help you determine if this planning is right for you.

AFBA chose LTCI Partners, LLC to provide members with this service. They have access to many leading companies to shop and compare benefits and help you own meaningful benefits that fit your needs and budget – including exclusive AFBA member pricing.

Call 1-855-581-6647 or click www.getltci.com/afba for more information.

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Special Discounts for AFBA Members from GEICO

You could save even more on insurance from GEICO! With GEICO you'll enjoy:

  • Savings for multi-car policies, good student, safety features, and more.
  • 24/7 support, online or by phone, for claims bill paying, policy changes, and more.
  • Great policy rates for renters, motorcycles, and much more. 
  • Outstanding customer service

Get a free quote: http://www.geico.com/mil/afba or call 1-800-368-2734.


GEICO contracts with various membership entities and other organizations, but these entities do not underwrite the offered insurance products. Some discounts, coverages, payment plans and features are not available in all states or all GEICO companies. Customer satisfaction based on an independent study conducted by Alan Newman Research, 2016. Homeowners, renters and condo coverages are written through non-affiliated insurance companies and are secured through the GEICO Insurance Agency, Inc. Motorcycle and ATV coverages are underwritten by GEICO Indemnity Company. GEICO is a registered service mark of Government Employees Insurance Company, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. © 2017 GEICO. GEICO is the second-largest private passenger auto insurer in the United States according to the 2015 A.M. Best market share report, published May 2016. Discount amount varies in some states. One group discount applicable per policy. Coverage is individual. In New York a premium reduction may be available. GEICO may not be involved in a formal relationship with each organization; however, you still may qualify for a special discount based on your membership, employment or affiliation with those organizations. GEICO is a registered service mark of Government Employees Insurance Company, One GEICO Plaza, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. GEICO Gecko image © 1999-2017. 

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PenFed Mortgages: Helping AFBA Members Do Better

AFBA is proud to continue our Unique partnership with PenFed Credit Union that provides AFBA members with access to PenFed's industry-leading mortgage programs and rates. 

Wheather you are in the market to purchase a new home, need an equity line of credit, or want to refinance your mortgage, PenFed's mortgage lending programs will match your needs and budget.

Take a look at what PenFed offers and decide which program is right for you. Visit PenFed.org/AFBA  or call 1-800-247-5626 to learn more.


AFBA Members are Invited to Apply for Auto Loans from PenFed

PenFed's Auto Lending programs provide the flexibility and all the extras you seek as you try to do better with your finances:

  • New car financing available up to 110% of MSRP - including taxes, title and tags
  • Used car loans available up to 110% of NADA Avg. retail value
  • No down payment required
  • Convenient online application process
  • Various lending terms available

If you're thinking about buying a car, why wait? Visit PenFed.org/AFBA

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Emergency Assistance Plus Provides a Crucial Safety Net

Any time you have an accident or sudden illness while traveling away from home Emergency Assistance Plus (EA+), offered through AFBA, provides a crucial safety net that helps pay for emergency medical transportation expenses your health or travel insurance generally will NOT cover. With more than 20 assistance benefits, EA+ steps in to provide Medical Evacuation, Medical Assistance, Travel Assistance, and Assistance for Companions.

We put together a package of essential support services. All of which are vital in an emergency and made available to you at a bargain price. This package is far below what you'd likely pay on your own so sign up today.

For more information, visit www.emergencyassistanceplus.com/afba or call toll free 1-855-352-3032.

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Convenient Health Screenings Offered to AFBA Members

AFBA members receive a discount off of a package of four important preventive health screenings through our partnership with Life Line Screening. It is proactive and smart to take care of your cardiovascular health and stay healthy and active.  

Life Line Screening data shows that seventy percent of people aged fifty-five and older have at least two risk factors for cardiovascular disease and may not even know it.

By special arrangement, our members can get four screenings for only $135, plus a FREE Osteoporosis test:

  • Carotid Artery/Stroke
  • Abdominal Aorta
  • Atrial Fibrillation (irregular heartbeat)
  • Peripheral Arterial Disease

Other screenings are available as well at an additional cost, including:

  • HDL and LDL Cholesterol levels
  • Diabetes risk 
  • Bone density as a risk for possible osteoporosis
  • Kidney and thyroid function, and more

Call 1-866-895-3365 or visit www.lifelinescreening.com/afba.

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TRICARE Supplement Insurance Plan: Helping to Meet the Needs of the Military Community

Are you a military retiree using TRICARE? If so, read on to find out why TRICARE supplement insurance is a smart choice. Although TRICARE offers comprehensive insurance coverage, it’s important to note that it does not cover every costly expense a military retiree or their family may face.  

TRICARE holders who would like some peace of mind of being covered regardless of what type of health care costs they may incur should look no further than a TRICARE supplement plan. TRICARE supplement will help reduce out-of-pocket expenses that are left behind by TRICARE and as a result may help secure your family’s financial future.

TRICARE Supplement Candidates

TRICARE supplement insurance is especially useful to military retirees and their families who use TRICARE as their primary form of insurance coverage.

If a TRICARE holder suffers from a serious illness or accident, he or she is responsible for unexpected out-of-pocket expenses to pay for hospital stays, surgeries, specialists and more. A TRICARE Supplement policy can help pay for these costly, unforeseen out-of-pocket expenses.

Features of the AFBA TRICARE Supplement Plan

TRICARE prescription copayments are increasing. Fortunately, the reimbursement amount with an AFBA TRICARE supplement plan, also increases in order to eliminate the burden of higher medical expenses. Out-of-pocket, doctor and hospital cost shares can also be paid for or reduced, depending on the type of TRICARE you hold. When you choose a TRICARE supplement, you also have the flexibility of choosing any TRICARE authorized provider anywhere in the world.  

Help Protect Your Financial Future and Enroll in the AFBA TRICARE Supplement Today

You can’t predict the future but you can prepare for it. By choosing an AFBA TRICARE supplement plan, you help ensure that you and your family will be protected financially in the event of any health issue that may come your way. To learn more about TRICARE supplement and to enroll, call 1-800-638-2610 or visit http://www.afba-tricare.com/.

(2017) 1112432

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