AFBA is here when you need us the most

We understand that filing a claim can feel overwhelming, especially during the loss of a loved one. Being prepared with all required documentation can help make this difficult process a bit easier. We are here to help and ready to handle all claims efficiently and with compassion.

Please note: National Guard members, information received will be forwarded to the member’s National Guard Association or the appropriate service center for further processing.

how-to-file-a-claim-page

Information needed to file

The following documentation is needed whether the claim is filed online or by phone. Upon receipt you will be contacted for information as needed.

Deceased/insured:

  • Certificate number(s)
  • Date of death
  • Cause/ manner of death
  •  Social Security Number

Beneficiary or next of kin:

  • Name and address
  • Phone number
  • Email address
  • Date of birth and Social Security Number

Options to file a claim

Online

Use our online claims portal allows you to notify our claims department 24/7 to provide faster acknowledgement of claims notification. Data is safe and secure with state-of-the-art encryption.

By phone

Call our claims department to speak with a customer service team.

1-800-776-2322, option #3
Monday – Friday | 8:00 am – 6:00 pm ET

National Guard

Contact our customer service team for claims related to National Guard coverage.

1-800-462-7441
Monday - Friday | 8:00 am - 5:00 pm ET