AFBA is here when you need us the most
We understand that filing a claim can feel overwhelming, especially during the loss of a loved one. Being prepared with all required documentation can help make this difficult process a bit easier. We are here to help and ready to handle all claims efficiently and with compassion.
Please note: National Guard members, information received will be forwarded to the member’s National Guard Association or the appropriate service center for further processing.
Information needed to file
The following documentation is needed whether the claim is filed online or by phone. Upon receipt you will be contacted for information as needed.
Deceased/insured:
Beneficiary or next of kin:
Options to file a claim
Use our online claims portal allows you to notify our claims department 24/7 to provide faster acknowledgement of claims notification. Data is safe and secure with state-of-the-art encryption.
By phone
Call our claims department to speak with a customer service team.
1-800-776-2322, option #3
Monday – Friday | 8:00 am – 6:00 pm ET
National Guard
Contact our customer service team for claims related to National Guard coverage.
1-800-462-7441
Monday - Friday | 8:00 am - 5:00 pm ET