2026 Enterprise Report Logos (1)

2026 Enterprise Report

Our enterprise report details how in 2025 we continued to build a membership experience that caters to the needs of those who serve, protect, and defend at every level.

Our history

1947
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1947

AFBA was born in the basement of the Pentagon to solve a critical need in support of military members when commercial companies would not pay life insurance benefits if a servicemember died in combat. With the support of General of the Army, Dwight D. Eisenhower, our noble mission was born and grew.

1967
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1967

Coverage was extended to retirees and separatees, dependents, and enlisted personnel to provide protection to even more military families.

1996
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1996

In 1996, our wholly owned affiliate 5Star Life Insurance Company was established to provide AFBA members coverage tailored to the unique needs of service life. Since then, 5Star Life has grown and evolved into other segments including the employer group and worksite benefits markets.

2001
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2001

After 9/11, AFBA realized that serving, defending, and protecting our country extended beyond the military and began offering membership to first responders.

2002
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2002

AFBA began to partner with state associations to offer membership to the National Guard through the State Sponsored Life Insurance program.

2004
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2004

Charles C. Blanton Family Survivor College Scholarship is established for families of eligible fallen members.

2012
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2012

Began partnering with the First Responder Task Force to bring member benefits to our nation’s first responders. The Task Force serves as our “boots on the ground” and has served more than 7,000 agencies.

Today
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Today

We serve 915,000 members and their families and have paid over $2 billion in survivor benefits in every military conflict since the Korean War through our modern-day war on terrorism.

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      Who we serve

      Active Duty and Veterans

      Active Duty and Veterans

      Active duty military members, retirees, veterans and their families.

      Federal Employees/ Contractors

      Federal Employees/ Contractors

      Current and former federal employees and contractors, government groups, and their families.

      First Responders

      First Responders

      Current or former homeland security personnel, law enforcement, correction officers, firefighters, EMTs, and their families.

      National Guard

      National Guard

      Guard members who are active members of their state National Guard association, and their families.

      giving-back-banner

      Giving back to our communities

      Learn how we are committed to supporting those who serve, defend, and protect our nation.

      Posted on Google Google
      Rosa Myles profile picture
      Rosa Myles
      28 August 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      I cannot say enough wonderful things about Leticia. She has been absolutely AMAZING from the very beginning. During one of the most difficult times a family can go through—the loss of a loved one—her kindness, patience, compassion, and professionalism meant more to me than I can express. Every single time I have called and asked for Leticia, she has been there for me. If she wasn’t available at that exact moment, she called me back. She answered every question I had, even when I felt like I was asking the same question over and over again. She never made me feel rushed, never made me feel like I was bothering her, and always took the time to make sure I understood everything. When you are grieving, your mind and emotions are in so many different places, and sometimes you need things explained more than once. Leticia understood that. She treated me with such genuine compassion and patience during a time when my family and I were hurting deeply. Exceptional customer service is one thing, but Leticia went far beyond that. She made me feel cared for, heard, and supported as a person. I am truly grateful for everything she has done for me and my family. She is an incredible asset to this company, and I hope she knows how much her kindness has meant to us. If I could give Leticia more than five stars, I absolutely would. Thank you, Leticia, from the bottom of my heart. ❤️
      Posted on Google Google
      Gary Basilo profile picture
      Gary Basilo
      25 August 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Served me many yrs ....easy to make paymeny...can talk to human and avoid AI which is difficult
      Posted on Google Google
      Shaune Gross profile picture
      Shaune Gross
      3 July 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Life changes are real, thus adapting to those changes require the customer to reach out and make other changes. I found myself making contact with AFBA so that going forward the results are going to be good. My intentions and the possibilities of how to achieve those intentions developed into an excellent experience between myself and the Agent 'L' that took my call. She was knowledgeable, professional, and courteous. The service was first class. I'm a satisfied customer.
      Posted on Google Google
      Cpt Fad profile picture
      Cpt Fad
      26 June 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      The Best Experience ever! I was coming up on the last year of my 20 year Term and had some questions. The Best CS experience I’ve had in a long time. Thank you.
      Posted on Google Google
      Tiffany Gates profile picture
      Tiffany Gates
      5 June 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Update: This company has always been amazing and has such wonderful customer service. I want to give a shout out to Diamond today. She was so friendly and helpful! And has wonderful customer service skills! This girl deserves a raise! Thank you Diamond for making my day a little brighter 🙂 Original: David is BY FAR the best CSR that we've ever dealt with hands down at ANY company. We highly recommend not just AFBA as a company, but him as an individual. Major kudos to him for going above and beyond for us. He actually listened to my concerns and did not rush me at all. He shows great attention to detail and located and fixed a major typo in our account information. He did everything in his power to assist with our needs and gave us alternate options that we needed. And was able to get our issues resolved in a timely manner. Thank you so much! He's a keeper!
      Posted on Google Google
      Latorya Guhin profile picture
      Latorya Guhin
      29 May 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Very helpful
      Posted on Google Google
      kelly peters profile picture
      kelly peters
      28 May 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      I had an EXCELLENT experience with Ms. Lety. It had been a long time since I had updated my AFBA beneficiaries/personal data after a name change, and Ms. Lety, even though almost at the end of her shift, stayed on the phone with me and helped me establish my on-line account, update my profile, user name, password, beneficiaries AND she discovered that she needed to merge TWO AFBA accounts into just one for me. Throughout the administrative process, she remained cordial, energetic, and she stayed on the phone line with me until she confirmed I could log in, see all of my details, as well as the one, merged policy. EXCEPTIONAL, EXCEPTIONAL customer service and a superb representative for AFBA.
      Posted on Google Google
      Gidget Benitez profile picture
      Gidget Benitez
      17 May 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Writing this review on behalf of my mother - we worked with Ms. Lety (Letty) and she was incredibly nice, helpful, and accommodating. We were working to get a statement letter for my mother's policy, and Ms. Lety was so friendly and understood exactly why we needed the letter. She even followed up a few days later when the letter was generated and put it in the mail right away. We are incredibly grateful for her friendly customer service and empathy.
      Posted on Google Google
      Kris Cloud profile picture
      Kris Cloud
      4 May 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      I've had many life changes recently, I lost most of my important documents in a flood and I felt overwhelmed and had no original paperwork to make things current. I talked to Lety at customer service today and all my worries were gone. She gave me all the information I needed, she walked me through insurance paperwork that was a little confusing and got me back on track. I have never had any issues with this company and I feel secure that no matter what happens to me, my family will be taken care of and the people who work for AFBA will be thorough and compassionate to my loved ones. AFBA IS A 5+ STAR OPERATION. I am a very satisfied customer!
      Posted on Google Google
      Kayla profile picture
      Kayla
      27 March 2026
      Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
      Very helpful with all my questions

      Photo of Dwight Eisenhower courtesy of eisenhowerlibrary.gov
      AFBA is not affiliated with any government agency.