We’re here to help

At the Armed Forces Benefit Association (AFBA), service is in our DNA. It’s the force that drives us, the purpose that fuels every action we undertake, the mission we hold above all else. We are here for our members every step of the way. Life insurance member benefits are underwritten by 5Star Life Insurance Company. 

Please select your transaction below or contact our customer service team.

File a life insurance claim

Make payment

Update or verify beneficiary

Update profile, contact information or rank

Request coverage or policy documents

Sign up for eDelivery and text alerts

Change existing coverage

 
 
 
  Excellent  
    
 Based on 89 reviews 
  
 
 
 
 
 
 
  
 
 
 
 Matthew Mcpeak 
 
 
 Matthew Mcpeak 
 
April 25, 2024
 
 
  
Had a question about billing. Was answered and off the phone in less than ten minutes. Professional and courteous customer service rep.
  
 
  
 
 
 
 Gary Rhinehart 
 
 
 Gary Rhinehart 
 
April 16, 2024
 
 
  
Very grateful to Bella for her help with the issues I was having accessing my account. It was a big relief to get this taken care of. Thank you for all you do.
  
 
  
 
 
 
 Diane Salmon 
 
 
 Diane Salmon 
 
April 5, 2024
 
 
  
My Agent Ebony was very patient with me. She explained step by step above the issue with my policy. Thank you so much!
  
 
  
 
 
 
 Karen Rister 
 
 
 Karen Rister 
 
March 15, 2024
 
 
  
Bella was super courteous and very knowledgeable. She answered all my questions and even reminded me of a change I needed to make.  Thank you Bella !!!
  
 
  
 
 
 
 Torilus Ward 
 
 
 Torilus Ward 
 
March 6, 2024
 
 
  
Ebony provided Outstanding Customer Service.

I have a AFBA member for over 35 years and Ebony by far provided the highest level of details regarding my policy present and future benefits.

Ebony even called me back after our conversation concluded just to make sure that all of my concerns were addressed.

I felt valued and appreciated as a AFBA Customer

Thank you again Ebony was such a pleasant experience 💛!

Respectfully

Torilus Ward
Commander United States Navy Retired
  
 
  
 
 
 
 Gregory Crotto 
 
 
 Gregory Crotto 
 
March 4, 2024
 
 
  
The representative and agent I spoke with were both very pleasant and knowledgeable. All my questions were answered.
  
 
  
 
 
 
 Tanya G 
 
 
 Tanya G 
 
February 28, 2024
 
 
  
Needed to get a copy of our policy and spoke to Danielle who was nothing but an utter professional. Her kindness, quick thinking and wonderful attitude was a surprising contrast to the customer service experience from other companies in today's environment. She expertly sent me what I needed expeditiously. Thank you Danielle for being so AWESOME! Armed Forces Benefit Association give that lovely lady a raise!