We’re here to help

At the Armed Forces Benefit Association (AFBA), service is in our DNA. It’s the force that drives us, the purpose that fuels every action we undertake, the mission we hold above all else. We are here for our members every step of the way. Life insurance member benefits are underwritten by 5Star Life Insurance Company. 

Please select your transaction below or contact our customer service team.

File a life insurance claim

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Update or verify beneficiary

Update profile, contact information or rank

Request coverage or policy documents

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Change existing coverage

Donta Stewart
Donta Stewart
February 5, 2024
The customer service rep has been attentive to my concerns and answered my questions thoroughly. I've been a member for over 5 years and u am satisfied
Terrance Wherry
Terrance Wherry
January 22, 2024
Awesome service, walked me through the complete process. Thank you
Kate Aroura
Kate Aroura
January 18, 2024
Top notch service in every possible way.
Shaun Gillespie
Shaun Gillespie
January 17, 2024
She wouldn't stop until my problem was fixed! Extremely grateful to her!!
Jason Kennedy
Jason Kennedy
January 12, 2024
Bella in customer service was excellent. Very pleasant and helpful. Was on hold for quite a while and my wife nearly cashed in on my life insurance policy because the "hold" music nearly killed me!
Dave Blazek Jr.
Dave Blazek Jr.
January 10, 2024
World Class customer service when calling in to AFBA!
Bob Powell
Bob Powell
January 9, 2024
Been with AFBA for over 25 years and don't really call often. I did today and talked to Carmel... She was very professional and helpful. HIGHLY recommend AFBA.
Jules Cabeen
Jules Cabeen
January 8, 2024
Ruby, my AFBA Customer Service phone rep, was outstanding. She answered all questions to confirm my life insurance account, educated me about potential future options for converting the policy, timelines, and assisted me in resetting my online account. I have been with AFBA for more than 30 years and appreciated her assistance today.