Promotion fills critical role supporting growth strategies and digital transformation
ALEXANDRIA, Va – The Armed Forces Benefit Association (AFBA) and its affiliate, 5Star Life Insurance Company, announced today the promotion of Jill C. Paulin to Senior Vice President of Operations.
“Jill’s deep knowledge of our operations and enterprise will be a great asset in her new role,” said General Ralph E. “Ed” Eberhart, USAF (Ret.), Chairman and President of AFBA. “Her insights and experience will enable us to continue providing “5Star” member and customer experience, as well as advance key long-term strategic projects that help our organization fulfill its mission – serving those who serve this great nation.”
“We have developed a cadre of senior leaders at AFBA and 5Star Life who bring a high level of expertise and professionalism to the enterprise,” said Mark Singleton, 5Star Life President. “We are delighted to welcome Jill into this circle helping to lead and guide our strategic efforts.”
Paulin has 21 years of experience in Customer Operations at AFBA / 5Star Life. Hired as a Customer Service Representative in 1996, she has progressively held positions of increasing responsibility in customer service, training, and operations. Paulin was promoted to Vice President of Operations in 2014 and over the past four years, has been instrumental in the implementation of key enterprise projects. She holds a degree in Business Administration from Bridgewater College.
“I am excited about the opportunity to continue serving our markets in this new capacity,” said Paulin. “I look forward to supporting our current enterprise strategies while facilitating innovative approaches.”
About Armed Forces Benefit Association
The Armed Forces Benefit Association (AFBA) was established in 1947 in the basement of the Pentagon with the support of the General of the Army, Dwight D. Eisenhower to ease the strain on military members and their families who, at the time, could not purchase life insurance that would pay a death benefit if the member was killed in combat. Today, headquartered in Alexandria, VA, AFBA continues to honor its mission, in war and peace, promoting the welfare of its members providing access to life insurance and other benefits to those who serve this great nation, including members of the uniformed services, first responders, government employees, and their families. AFBA has more than 600,000 members with $40 billion of life insurance in force and has paid nearly $2 billion of death benefits since inception. AFBA products are underwritten by its affiliate, 5Star Life Insurance Company (a Lincoln, Nebraska domiciled company).
About 5Star Life
5Star Life Insurance Company (5Star Life) is the primary underwriter of the Armed Forces Benefit Association (AFBA) member policies and is also a growing provider of group and worksite voluntary products. Its business model enables 5Star Life to serve the needs of a diverse clientele as an insurance advisor to individuals and organizations, and as a trusted partner to brokers. Headquartered in Alexandria, VA, 5Star Life is currently licensed in 49 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, and American Samoa.