In Part 1 of this series, we talked about a few tips to help you improve your problem management as a station leader. Let’s discuss a few more ways to put out the fires of conflict in your station house.
As you begin to settle the argument, ask both parties for a suggestion on how to prevent the issue from rising again. This will make both parties feel like they are more attached to the solution and may help you come up with a better, more inclusive, resolution.
Most importantly, you should always look at conflict as a chance to improve your station’s cohesiveness. Issues may draw your attention to weaknesses in the station, which will allow you to fix those.
Don’t let your station house go down in flames because of conflict. Use the above tips to clear the smoke on trouble.
Thank you for joining us!